RSA Motability Insurance | What is it About?

rsa motability insurance

Since 1995, RSA Motability has offered insurance to Motability customers and has worked closely with Motability operations to provide customers with a rented car, motorized wheelchair, or scooter.

With as little hassle as possible, RSA Motability wants to ensure that you can drive around town without much anxiety. Whenever you need assistance, this Liverpool-based UK call center has specialists to help you. Whichever means you choose to reach out to RSA Motability Insurance, you can always get through to them.

Continue reading to find out what RSA Motability is and what it does

What Does the RSA Motability Scheme Do?

Established in 1978, RSA Motability gives its members the liberty and independence that so many insurance companies wouldn’t make available. If you are receiving a higher rate of mobility allowance, you may use the program to rent a vehicle that is wheelchair accessible, such as a car, scooter, or powered wheelchair.

Almost 60,000 people enjoy the Motability scheme’s benefits. Over 4 million people have access to their mobility, giving credence to mobility so far.

Delivering the Motability scheme is a joint effort between two organizations; Motability Operations and Motability Charity.

Anyone receiving a higher rate of mobility allowance may use the program to rent a vehicle that is wheelchair accessible, such as a car, scooter, or powered wheelchair.

Motability Operations

Formed in 1978, this business administers the Motability Scheme. They manage the financing, administration, and upkeep of Motability vehicles and products through a contract with the charity.

Motability, the Charity

The charity was founded in 1977 to aid the mobility of people with disabilities. They give people with disabilities who cannot pay for mobility aid grants. Monitoring the Scheme’s performance and directing it is Motability’s duty.

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What does the RSA Motability Insurance Cover?

The following is what the RSA Motability insurance covers for you:

  • The theft or damage to your car
  • Accidental injury
  • Theft or fire damage
  • Glass replacement or repair
  • Adjustments and adaptations about which RSAM has information
  • Whatever extras came with the car
  • Travel to and from your usual place of employment. Although, these trips may not be covered for named drivers who don’t live with you.

Did you know you can designate specific individuals to operate your mobility vehicle? Your lease includes up to three named drivers, who can be you, a friend, a family member, or a caregiver.

The following guidelines apply:

Drivers Under 25

Vehicles with an ABI insurance group of 16 or lower and a power output of 120 brake horsepower (BHP) or less are prohibited for younger drivers.

Drivers Under 21

The disabled client or another driver living in the same home may be the one and only named driver under the age of 21.

Holders of Provisional Licenses

On your certificate of motor insurance, it may include only one person with a provisional license at any given time. Any listed driver with temporary permits must be older than 21.

A Valid Driving Permit

Only drivers with current, legitimate licenses will be accepted. For Non-UK licenses, after a year, all non-UK licenses must be converted to UK licenses.

How Do I Make an Insurance Claim?

If you are involved in an accident with your car or Wheelchair Accessible Vehicle, you will need to call RSA Motability at 03000373737 to report the incident. There, they will advise whether any repairs are required and arrange alternative transport for you if there’s any need for it.

If your vehicle is stolen or vandalized, report it to the police to get a crime reference number before speaking to RSAM.

However, if you need to make an insurance claim because you have been involved in an accident on your powered wheelchair or scooter, you will need to call RSAM on 08002940790 and it will plan for necessary repairs.

Additionally, RSAM will ask you for information related to your claims, such as your customer reference number, and the date, time, and circumstances of the incident.

Are There Things I Should Know before I can Contact RSAM?

The earlier you’re able to pass quick information about the occurrence to RSA Motability Insurance, the sooner they can process your claim. If you don’t have all the information but can give any of the following, it might help fast-track things.

  • Names and addresses of all parties involved, including passengers
  • The make, model, and registration information for each car involved
  • Insurers and policy numbers
  • Witness information
  • Photos showing the devastation

It is important to note that you must report the theft of your vehicle to the police and get a crime reference number.

How Do I Contact the RSA Motability Insurance Group?

If you need to contact RSA Motability Insurance, you can use the LiveChat facility. They are accessible Mondays through Fridays and from 8 am to 5 pm.

Twitter handle is @RSAMotability

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To place a call, you can dial RSA Motability at 0300 037 3737. It is while you call that you have the opportunity to ask more general questions.

Phone lines are always open from 8 am to 7 pm, Mondays through Fridays
On Sunday, they’re available from 8 a.m. to 4 p.m.

While Sundays are closed, calls could be monitored and recorded.


When you want to send a message to the team, below is the email address you can use.

Motability RSA
PO Bx 40
Place New Hall
Hall Street, Old
L69 3SD

To ensure a response from the team, you can provide your contact information, such as your phone number, email address, or mailing address.

Does RSA Motability Insurance offer Claim Bonuses?

No claim bonuses are available from RSAM. However, they offer a letter detailing the policyholder’s or the primary driver’s claims history. They can also give a supplementary driver letter to any of the drivers.

RSAM Reviews

Below are what satisfied clients have to say about RSA Motability insurance.

  • “They were excellent. As soon as I called, they explained what I would have to do, and I shortly received a call from the garage, It was all settled quickly.”
  • “I would say that I know I can rely on them. Once I ring RSAM, all my worries of the accident, they just go, they always put me at ease.”


Having pointed out the necessary information you should know about RSAM, you can get a trustworthy driver for your Motability car through the phone lines provided in this article.



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