Competitive Insights: Why You Need It For Your Business

competitive insight
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How do you remain ahead of your competitors? How can you ensure that the features, benefits, and pricing of your products and services remain competitive? Also, how can you tell if your brand is well-positioned for success? Understanding what the specifics are and getting insight into a company’s functioning is critical in a competitive business.

In this article, we are going to teach you what exactly a competitive insight is, the types of competitive insights, how to extract competitive insights from social media and non-measurable sources, and how to take advantage of them.

What Exactly is a Competitive Insight?

A competitive insight is a piece of knowledge that enables your company to make better decisions based on what your competitors are doing and market trends.  The major goal of competitive insight is to learn about your competitors’ pricing methods and how to offer a better deal or a better product for a lower price.

Competitive Insight Specifics is a company that uses its clients’ data in conjunction with external data sources such as aggregated online content and social media from trustworthy sources.

Types Of Competitive Insights

For you to thrive in a growingly competitive business environment, you must try to find and understand what insights differentiate you from other competitors. Types of competitive insights include

#1. Promotions

The promotions of your competitors might have a direct impact on your sales performance. Learning about them in real-time will allow you to respond more quickly and protect your market share.

#2. Pricing

Knowing how your competitors price their products and services, as well as when things change, can help you alter your pricing tactics and acquire a competitive advantage.

#3. Services and Products

A complete and up-to-date picture of the market will help you optimize your product plans, from new releases to updates and innovations to withdrawals and declines.

#4. Marketing and branding

If a competitor changes its brand or messaging or publishes content on specific issues, you may use this information to better understand market trends, update your tactics, and avoid losing ground.

#5. Investments

Knowing whether a competitor has invested in new technology or obtained funding to expand their business might provide insight into their future intentions and help you detect potential threats.

#6. Company Information

Personnel and structural changes involving senior members of your competitors’ organizations, in particular, can highlight possibilities and risks that inform your strategy.

Why Are Competitive Insights Important?

Competitive insights go beyond raw data and competitor information to provide recommended actions that are more useful for stakeholders in their jobs.

#1. Ignoring Competition is Dangerous

For one thing, disregarding what your competitors do puts you and your goods’ success at risk. You can bet that your competitors are gathering insights into your products, strategies, strengths, and weaknesses even now, especially with businesses investing in competitive intelligence at a higher rate than ever before. If your competitors are ignoring you, you have a golden opportunity to get and stay ahead of them, winning their market share as you begin to stand out in the eye.

#2. Competitive Insights Guide Product Development

When you discover which components of your competitors’ goods are popular with their customers, you get a better idea of where your product is succeeding and where it is failing. In other words, competitive insights educate you on which features and benefits the market values the most. And by learning about the aspects of competitor products that the market dislikes, you’ll be able to better understand what to avoid in your product development roadmap. Use this information to double down on the winning features your product already has and fill in the gaps where something is missing.

#3. They Assist you in Defining your Competitive Advantage

You’ll never know where you’ve got your competitors beat if you don’t have competitive insights. When you understand where and how you have your competitors beat, you can work to defend this competitive advantage against attack. For example, you can secure a price advantage by patenting your intellectual property or negotiating contractual agreements with suppliers.

Building Competitive Insight: the Four Layers of Intel Needed

Obtaining competitive insight is important as it is dependent on what we call the four layers of competitive intelligence.

#1. Foundational Intel 

This layer refers to basic information about a corporation that can be obtained from outside sources. This is a good place to start digging deeper into a competitor. A company’s public-facing operations and efforts allow you to get a general picture of its overall strategy and aim.

#2. Derived Intel 

This layer entails placing the preceding layer’s external intelligence into the context of what is known about your organisation. This is when you start driving, so what?’ of the basic information to begin constructing a viable competitive insight and the framework from which you build your sales battle cards.

#3. Critical Intel

This is where you start to bundle your competitive intelligence to make it more usable for stakeholders, whether it’s an SDR cold-calling competitor customers, customer success addressing a competitive renewal, or a sales rep trying to win a competitive offer.  This layer is critical since it begins the real application of competitive information for your revenue teams, such as battle cards, best practices, and other competitive plays.

#4. Experienced Intel

This layer entails obtaining competition intelligence through the most difficult routes, such as buyer feedback and sales encounters. This data is the most difficult to get, but it provides the clearest picture of why you’re winning or losing deals and what’s going on throughout the sales cycle. This layer is the key to unlocking winning competitive insights for your stakeholders.

How to Extract Social Media Data for Competitive Insights

When it comes to competitor analysis and benchmarking, as well as gaining competitive insights, social media may be a veritable goldmine. Just where to start is all that’s required. So here’s a plan of action:

#1. Obtain Trustworthy Competitive Data

You can see all of the competitive data at a glance on a unified dashboard full of charts and stats. To obtain this information, just add your competitors to the platform by selecting the social media profiles you wish to focus on.

#2. Conduct a Thorough Competitive Analysis

Some websites, such as Social Insider, offer two approaches to competitive data: benchmarks and campaigns. Benchmarks provide context for evaluating performance, like TikTok activity, while campaigns offer a granular perspective. Benchmarks help compare campaigns, identify strengths and weaknesses, and improve content.

#3. Join the Data Points in your Dataset

Connecting data from social media performance statistics or competitors is crucial for gaining insights. Connecting data points and contextualizing them can lead to better understanding. For example, linking spikes in follower growth to top-performing posts, engagement rate, and publishing timing can help understand what caused a specific occurrence.

Getting Competitive Insights From Non-measurable Data

We have a lot of data to play with, thanks to social media competitive analysis. However, not all competitor insights must be derived from data. There is some utility in merely assessing your competitors’ social media presence without focusing on the metrics.

Using social media, you can learn about your competition based on criteria that are difficult to assess in traditional ways, such as tone of voice, brand personality, community management, and so on.

In other words, how they communicate with their audience, how quickly they respond to comments, how nice or formal they choose to be, and so on.

This step cannot (and should not) be automated, but it is worthwhile to spend extra time “lurking” on your competitors’ social media pages, obtaining insights from non-measurable data. A company that is fast in responding to specifics as well as obtaining vital insights into trends in the market often builds a competitive advantage.

How to Use Customer Insights to Gain a Competitive Advantage

Companies must establish a system of privileged insights to stay ahead of the competition: unique and relevant information about clients that competitors do not have access to.

#1. Create a Foundation of Trust and Value

Be transparent about how you win clients’ trust and the benefits they receive from doing so. This is crucial to how clients trust you to consistently produce results they value. Customers who see their lives or enterprises as intimately linked and enhanced as a result of what you offer are far more likely to engage with you and be prepared to exchange unique information and insight into their essential wants and difficulties.

#2. Integrate How you Gather Valuable Insights into your Daily Activities

Make gathering insights a byproduct of your involvement and relationship with clients rather than a distinct procedure. This will enable you to obtain client insights while providing value to them, whether through real or digital encounters.

#3. Connect Your Insider Knowledge to How You Operate

Connect your privileged insights into your operations by modifying structures, procedures, incentives, metrics, information flows, and so on to enable every aspect of the organization to make decisions based on your unique insights.

The most obvious (though not always well-executed) example is wiring privileged insights into your company’s innovation process by using them as the basis for ideation and looking for numerous ways in which customers can be integrated into the actual development process (for example, in beta pilots).

#4. Analytics for Websites 

Dive deep into your website statistics to fully understand user behavior. Determine which pages are attracting the most attention, identify drop-off points, and trace the client journey. It is critical to work on lowering your average bounce rate.

#5. Purchase Habits 

Analyze purchase data to learn about your consumers’ purchasing behavior. This exposes not only the most popular products but also the best price tactics, cross-selling opportunities, and the efficacy of your marketing efforts.

#6. Interactions with Customer Support

Consider customer service encounters to be entry points to new ideas. Each encounter serves as a doorway, providing peeks into client pain spots and moments of delight, ultimately driving you toward beneficial changes.

What are the Essential Elements of Competitive Intelligence?

To begin, competitive intelligence consists of three major components: market research, analysis, and strategy. Market Research: It is critical to conduct market research.

What are Some of the Takeaways From Your Competitive Audit?

A competitive audit is a fundamental strategy for better understanding what your competitors are up to and the damage they may bring to your brand. It also provides information about who they are, their approach, and what your brand might be missing out on.

What are the Goals of the Competitor Analysis to Gain Insight Into?

Before editing any questions, please save your modifications. The goal of competitor analysis is to get insight into the competitors’ strengths and weaknesses.

What Exactly is Intelligence Insights?

Intelligence insights refer to being aware of every part of your organization and using real-time data to build long-term activities. Insights from intelligence are frequently employed in campaign planning and conquest tactics.

What Is a Customer Insight Strategy?

A consumer insights plan enables you to concentrate your research and analysis on the areas that will have the most influence on your organisation. Knowing your clients better allows you to make better judgments regarding product development, marketing, and other elements of your business.

What are the Three Primary Components of Developing an Insight?

Here are the main elements that should comprise your digital insights:

  • Understandably, one of the most important jobs of insights is to gather the information you require and communicate it back to you.
  • Understanding the Problem
  • Taking Action


Competitive Insight Specifics is a firm that seeks out industry experts, customers, and competitors to provide its clients with the most diverse viewpoints. With increasing competition in the social media world, social media marketers are finding it increasingly challenging to secure sufficient engagement and conversions.

But just because you compete with other companies doesn’t mean you can’t learn from one another.

Finally, competitive insights will aid your social media strategy the most because you will be able to plan your efforts knowing exactly what performs best in your sector. Modifying transitional specifics and developing insights into a competitive market is a hassle for any company.


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