When your company has an exciting promotion or a new product release, you want to notify your customers as soon as possible. Having your customer service teams call each prospect on your list individually and have a conversation is inefficient in terms of both time and money. You can improve your customer engagement by utilising the free auto dialer software.
Businesses can use automatic dialling software to communicate with their customers more effectively and efficiently. However, there are numerous options available, so what should you look for when purchasing the best autodialer software?
This guide will provide you with a list of the best auto-dialer software for your company and the characteristics and advantages of an autodialer software.
What Exactly Is Auto Dialer Software?
A system that compiles a list of customer numbers and dials them automatically is known as auto-dialer software. On the surface, it appears to be a simple concept, but there is a lot more going on than just one-click dialling. The majority of autodialer apps on the market today include highly specialised features that can further streamline your sales process, saving you time and increasing sales.
Who Makes Use of Auto Dialer Software?
A wide range of businesses use auto-dialer software to contact customers or prospects. Organisations of all sizes use autodialer software to increase sales and customer engagement, from universities to businesses, religious institutions to nonprofits.
The Best Auto Dialer Software in 2023
There are numerous autodialing software options available, so how do you choose the best one for your company? Here are ten of the best currently available on the market:
#1. Zendesk Auto Dialer Software
Zendesk’s powerful autodialer app works in tandem with its cloud-based customer relationship management software. Zendesk provides agents with everything they need to provide excellent and personalised customer care, including impressive sales call analytics that log and process the details of every customer experience.
Zendesk includes a predictive dialer, IVR and voice recognition, queue management, real-time chat, and other intelligent features. Zendesk’s clean and simple dashboard makes all of your valuable customer data accessible on a single screen, allowing your agents to find the information they need quickly.
Languages supported:
English, German, Dutch, French, Spanish, Polish, and Portuguese
Features
- CRM integration (both enterprise and CRM for small businesses) is available.
- Voice recognition/IVR
- Dialling prediction
- Reporting/analytics
- Chat in Real Time
- Call it scripting.
- Call centre hybrid
#2. The Genesys Cloud
Genesys Cloud is a call centre platform that connects agents to customers via email, video, phone, chat, and social media. Genesys Cloud software is used by small to large businesses in a variety of industries and includes predictive dialling, speech-enabled IVR, and AI-powered chatbots.
Supported languages:
English, German, Dutch, Thai, Norwegian (Bokmal), Korean, Italian, Japanese, Portuguese, Swedish, Polish, Chinese (traditional and simplified), Turkish, French, and Spanish
Features
- Call Planning
- Call routing using a predictive dialer
- Alerts/escalation
- Phone Key Input
- Complaint monitoring
#3. Agile CRM
Agile CRM’s auto-dialer feature, designed for small to medium-sized businesses, performs all of the basic functions you’d expect, along with all of the integration capabilities and benefits of its other customer service products.
Languages supported:
English, Spanish, Portuguese, French, Russian, and Italian
Features
- Call centre hybrid
- Call Resolution
- Management of call centres
- Retention and archiving
- IVR/Voice recognition/automated routing
- Publishing Automation
#4. CloudTalk
Small and medium-sized businesses primarily use CloudTalk, an automatic dialer app, for outbound sales calls and inbound customer management. CloudTalk’s software has over 70 features and can be integrated into most CRM systems and existing helpdesk programs.
Languages supported:
English, Czech
Features
- Call centre hybrid
- Call it scripting.
- Voice recognition/IVR
- Dialer that operates manually
- Dialer that predicts
- Alerts/escalation
- Reporting/analytics
#5. Kixie PowerCall
Kixie PowerCall is a cloud-based phone sales platform that specialises in intelligent autodialing, automated dialling and texting, as well as CRM integration. Also, Kixie Power Call is primarily used by sales organisations, but it can also integrate with a variety of CRM systems such as Zendesk, Pipedrive, Slack, and Nutshell.
Languages supported:
English
Features
- Call centre hybrid
- IVR/Voice Recognition Call Scripting
- Dialer that operates manually
- Dialer that predicts
- Alerts/escalation
- Reporting/analytics
#6. PhoneBurner
PhoneBurner is an automatic phone dialer platform designed for SMEs and sales professionals that includes content-sharing features such as disposition, call scripting, and emails. Agents can also use PhoneBurner’s SmartSender feature to receive real-time alerts when contacts open marketing materials.
Languages supported
English
Features
- Outbound contact centre
- Call it scripting.
- Call recording Callback scheduling
- Retention and archiving
- Management of call centres with caller ID
#7. DialMyCalls
DialMyCalls is a phone dialer software solution designed for small businesses, schools, nonprofits, universities, and churches. This mass notification platform enables representatives to reach contacts via a variety of channels, such as text, email, and phone. The platform also allows users to create their messaging templates and conduct surveys automatically.
Languages supported:
English
Features
- Notifications to a large number of people
- Communication in both directions
- Call logging
- Voice recognition/IVR
- Polls/Voting
- Call Resolution
- Geolocation
#8. Aloware
Aloware is an automatic dialer system aimed at small and medium-sized businesses. Agents can contact customers via phone, text, and social media using this sales call management platform. It also supports analytics and custom reports for tracking contact data.
Languages supported:
English
Features
- Dialer that predicts
- Call Resolution
- CRM call recording
- The power dialer
- Call distribution
#9. Dialers Spitfire
Spitfire Dialers is a predictive dialling online automated dialer software solution. Spitfire Enterprise Predictive (SEP) includes five dialling modes for organisations that require unlimited lines: quick connect, preview dialling, fixed-rate dialling, predictive dialling, and manual dialling.
Languages supported:
English, Spanish
Features:
- Call scripting.
- Dialer that predicts
- The power dialer
- Call logging
- inbound contact centre
- Caller ID: Consolidated call centre
#10. One Call Now
It is a sales call management platform that specialises in web-based messaging, SMS texting, and email automation. Religious institutions, hospitality providers, and retail businesses are among the industries that use One Call Now.
Languages supported:
English
Features
- The power dialer
- Dialer that predicts
- Call Resolution
- Alerts/escalation
- Voice recognition/IVR
- Notifications to a large number of people
- Templates
What Are the Characteristics of Auto-Dialing Software?
Automatic dialers do not ring up your contacts one by one. Many of these tools include features that assist your agents in making the most of each call. Use the free autodialer software to boost your calling productivity
#1. CRM Incorporation
Choosing autodialing software that integrates seamlessly with your CRM system and processes will allow you to track all customer interactions and ensure all sales data is neatly consolidated into a single dashboard or platform.
#2. Unprofitable Number Detection
You can’t expect your agents to know when a contact is most likely to respond. Unproductive number detection filters out contact information that is no longer active or informs agents of the best time to contact each prospect. This feature allows your agents to prioritise who they call on the call list without having to manually filter the data.
#3. Time Zone Control
Calculating the best times to call customers across multiple time zones manually can be a time-consuming nightmare. Time zone management automates all calculations and categorising, ensuring that your agents are working efficiently and that your customers are not disturbed at 4 a.m.
#4. Calling Predictions
A predictive dialer feature is similar to an auto-dialer in that it reduces the time between calls by predicting when one call will end and scheduling the next call to immediately follow. Even if the terms “autodialer” and “predictive dialer” are used interchangeably, keep in mind that not all autodialer software includes a predictive calling feature.
#5. Dashboards
When speaking with a client, having their history ready is beneficial. Quickly answering questions reduces call time and allows your agents to build customer trust and satisfaction. Dashboards not only keep all of this information in one place, but they can also be shared. This ensures that everyone dealing with a customer query has a complete picture of their history and requirements, preventing both agents and customers from becoming frustrated by missing information.
What Are the Advantages of Using the Best Auto-Dialer Software?
The main advantage of using the best auto-dialer software is that it saves your customer service representatives time typing in customer numbers repeatedly. Autodialing software can eliminate the dead time between calls and maximise customer interaction time by lining up calls and dialling them automatically when an agent finishes a previous conversation.
An automatic dialer system will also allow you to track, store, and analyse important customer data. Some even include specialised features like lead management software or a sales tracker to help you keep track of your customer interactions.
Dialer systems track and log whether calls are answered, unanswered, or routed to voicemail. Agents don’t have to worry about calling a customer who has already been spoken to or dialling a prospect number that is no longer active when this information is automatically processed and stored.
Dialer software can also be used to gain valuable customer insights by making it simple for your agents to conduct surveys and polls. Customer Satisfaction (CSAT) surveys automatically dial customers and allow them to rate their experience with a few keystrokes on their keypad, providing your agents with a better understanding of where they are delivering and where they may be falling short.
Investing in autodialer software allows your company to broaden its reach, strengthen relationships, and make the most of its agents’ time. There are numerous advantages to using this software, especially if it is integrated into a powerful customer relationship management (CRM) platform. Because of these integrations, you can manage all of your customer services from a single platform, eliminating the hassle of juggling multiple systems and the risk of losing prospect information. There are a lot of autodialer software programs with free plans that will benefit small businesses.
Is Auto Dialing Synonymous With Predictive Dialling?
Although the terms are used interchangeably, there are some important distinctions between autodialing and predictive dialling. Predictive dialling software uses a complex algorithm to predict when agents will be free and queue up customer calls for them to pick up, whereas auto dialling software can place multiple calls at the same time.
This not only shortens the time between agent interactions but also ensures that the customer experience is as seamless as possible. For example, if agents are overburdened, the predictive dialling software will slow or stop. This means that customers are not kept on hold for long periods. When looking for the best autodialer software, keep in mind that some will have predictive dialling features, and others will not.
What Is the Distinction Between a Power Dialer and an Auto Dialer?
Power dialers, as opposed to autodialers, allow sellers to adapt messages to each unique prospect based on research, notes from prior calls, or other visible data in the dial window. That means more personalised pitches and interactions.
Is It Illegal to Use an AutoDialer?
It is not illegal to use dialer software. However, they must follow rules such as the Telephone Consumer Protection Act (TCPA). Companies that fail to follow regulations may face legal consequences.
How Many Different Kinds of Auto Dialers Are There?
Progressive, predictive, preview, and manual agent-initiated calls are the four categories of autodialers. Each has a distinct function and set of applications.
What Are the Specifications for an Autodialer?
The Telephone Consumer Protection Act (TCPA) is a federal regulation that governs the use of autodialers in telemarketing. Businesses must get prior express written authorization from consumers before making auto-dialled calls or delivering pre-recorded messages to their cell phones under the Telephone Consumer Protection Act.
What Is Outbound Dialer Software?
Outbound dialers are software or cloud-based solutions that enable your contact centre to make outbound calls. Outbound dialling solutions enable your agents to increase productivity and output by expediting and automating outbound calling.
Conclusion
There’s no need to put money down unless you’re positive you’ve found the best auto-dialing software for your company. The bulk of call dialling software vendors provide free trials, so you can try their system before committing. It is advisable to check out the free trial of the autodialer software before subscribing to it.
When you begin your free CRM trial with any autodialer software, make use of as many features as possible with representatives from all relevant departments. Before investing in your final programme, solicit feedback from your agents on its usefulness and usability. After all, they will be the ones using the software daily.
Related Articles
- What Is Visual Voicemail: A Simple Guide
- Softphone: Best Easy Guide & All You Need
- Microsoft Bookings: Benefits, Uses And All You Need To Know
- Best Accounting Software For UK Business 2023
References
